This hotel exceeded my expectations in many ways. the location couldn't have been better. It was situated in a very pleasant area, close to the metro, supermarket, restaurants, and shops. This made it incredibly convenient to explore the city and find everything I needed. Secondly, the staff were exceptional. From the moment I arrived, they spoke excellent English and were friendly and helpful throughout my stay. They made me feel right at home. Lastly, the basic amenities in the rooms were top-notch. The beds were comfortable, the showers were hot, and I had a convenient desk for my laptop. Plus, having breakfast included was a great bonus.

All was fantastic, no improvements needed.

Location

They charge for every little thing (including local phone calls)

Under the window of my room #214 the hotel (?) drivers chat loudly during the night. Since I like to open a little the window at night, their chat and laughter became a nuisance.

Good breakfast and WiFi connection. Conveniently located near shopping and restaurants. The bed was comfortable, and the staff was polite.

The hotel is extremely outdated. The carpets are dirty and need replacing, and the walls are thin, so it's noisy.

Staff at front desk were very nice, friendly, helpful and did excellent job.

Staff at the front desk was excellent.Locations of the Hotel was very good. Transportation to the center of the city and to bus station was easy. Breakfast was included and was good.

It is excellent hotel service and location, close to every thing, free internet is in lobbe, not in the room. Is good for family stay and budget,

Location and convienien to every thing

Modern and clean room. Friendly staff. Great location near metro, restaurants, and malls. Variety and tasty breakfast. Helpful and courteous staff. Lovely location in Providencia. Good English spoken by staff. Underground parking available.

All was perfect.

The service throughout was excellent, the food was well presented but the eggs were too runny; the rest of the food was great.

We felt safe and secure .The Staff spoke english and were very helpfull from helping us pickthe right wine to thing todo in Santiago

The hotel is located in a very pleasant area, close to shopping and restaurants. The staff was friendly and attentive, providing us with helpful tips and recommendations during our stay. The basic amenities in the rooms, including comfortable beds and a hot shower, were satisfactory. Additionally, breakfast was included and conveniently served at 6.00am, allowing us to start our day early.

Not applicable, everything was satisfactory.

The location is excellent for restaurants and shopping in Providencia and for access to the Metro, which takes you to downtown and to Bellavista. Very accommodating to US tourists. Good hot breakfast included.

Very large 2 bed/2 bath apartment with living room, kitchen, cable. Perfect for friends to share. The location is very close to restaurants and shopping in the residential Providencia neighborhood.

I had a great stay at this hotel located in a lovely and safe neighborhood, with access to transportation via a nearby metro stop. The hotel facilities were clean and well-maintained, and the staff was friendly and helpful. Additionally, the breakfast provided was delicious and varied.

All was good.

The entire experience was excellent, from the attentive and professional staff to the superb facility, and the good breakfast. I left saying "I need to remeber this place," and would stay there again in a second.

No - I had a very positive experience. The elevator was a bit small, but that was it.

sorry, i would like to say it's not worthy to stay this hotel because the space is not so big, the staff is impolite to open the door without knocking the door.